Q. I want to sign up for Modern Amusement's mailing list, but I am worried about unwanted spam.
A. From time to time we will send out information regarding exclusive online sales, promotional codes, or news about upcoming Modern Amusement events. Modern Amusement will not use, sell, or give your email address to a third party. If at any time you wish to be removed from the mailing list simply email service@modernamusement.com.
Q. Can you ship outside of the United States?
A. Currently we are unable to ship outside the US or to any P.O., AOP or FPO Boxes. We encourage you to visit our store locator to find a retailer near you or on-line retailer who will ship outside of the US.
Q. How will my order ship?
A. Orders are processed Monday thru Friday excluding holidays. Orders received after 11 am PST, on weekends or holidays will be processed the next business day. We try to provide the fastest possible service to our customers and are unable to modify or cancel your order once it has been processed.
Q. How will I know my purchase has been shipped?
A. As soon as your order is shipped, tracking information will be sent to you in a confirmation email. You can track your order direct from the email by clicking on the tracking number and you will be automatically linked to the UPS website. You may also log into your account at modernamusement.com and track your order. Please note that it can take up to 24 hours before tracking information is available on the UPS site.
Q. Why was my order cancelled?
A. Although Modern Amusement makes every effort to keep inventory up to date, from time to time we may sell out of a certain item. If an item is sold out at the time of purchase, you will be notified via email and refunded for the full amount of your purchase. If you ordered multiple items and one or more items is not available, the item not available will be noted on the order confirmation received with your shipment. You will be refunded for the total amount of the items not available.
Q. How long does it take for a refund or canceled order to be processed?
A. If you return an item purchased on modernamusement.com, your refund will take 4-5 business days to process once the items are received into our inventory. If you do not see your refund during this period please contact customer service for further questions.
Q. Are you offering any discounts?
A. Modern Amusement encourages you to sign up for our Mailing list, as we frequently offer promotion codes, gift with purchases, and other great deals to our customers who sign up for our mailing list.
Q. Can I return or exchange my purchase?
A. Here at Modern Amusement, we want to make sure that you are completely satisfied with your purchase. If, for any reason, you are unhappy with an item you have purchased, you may return or exchange it within 15 days of the date on your receipt. All products must be returned in their original condition, unworn and unwashed with tags still attached. Please include a copy of the return authorization form with the items you are returning. Shipping charges are the customer's responsibility. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 15 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 15 days from the date of purchase.
Q. Can I return items purchased on sale, clearance, or with coupon codes?
A. All items purchased on sale, clearance, or with coupon codes are final sale. Items purchased on sale that are defective due to defects in manufacturing and/or workmanship may be refunded or exchanged for 15 days from the date of purchase. Fulfillment mistakes or damaged items will also be accepted for return 15 days from the date of the purchase.
If your questions were not answered in the above Q&A, please feel free to contact customer service at 949.999.8200 or service@modernamusement.com
